Building websites for a living, I’ve tried just about every hosting company out there. I have my web sites all over the place. I love finding hosts that actually offer what they claim. When I first got started I read all the reviews from many different web host review sites and made my decision based on that information. The information was always accurate on the hosting company specks but when it came to the nitty gritty stuff…well let’s just say I didn’t find the same results, especially in the customer service department.
When I’m testing out new hosts, I sign up for a solid year of service. Anybody can be good for a month. It’s amazing how customer service can just poof into thin air after they have your money.
I’ve tried a lot of different hosting companies. Some were ok, some were down right awful but when I broke down and took a chance on Hostgator I was pleasantly surprised. I’ve now been with HostGator for a solid year and my results are in.
Reliability: The reliability of their servers has been top notch with almost zero down-time. Which is a huge plus.
Customer Service: All I can say is I have found it to be impeccable, I’ve called them, I’ve emailed them and I’ve used the online chat service. I always received a quick answer and was never left on hold for over 2 minutes.
Whether you choose their Hatchling, Baby or Business hosting package you will be extremely happy with their customer service.