continued to monitor ping times, which were acceptable, but only barely so, and kept my fingers crossed that the worst had passed. went with startlogic. com primarily because they offered no questions asked 30day money back guarantee and generous 40G bandwidth allowance. Or so thought…At any rate, during the last week of my website went offline. told her it would take days to response and that meanwhile my site would still be offline and she said, Oh no, it wont take that long. Almost immediately received ticket key in my inbox. already know how to do that.
Its only when problems have popped up, problems on their end, that have even contacted them at all. Im sure theyll back with you sometime today. Its been two full weeks since sent that email, as well as two more to follow it up, and still have not received response!. Following this, the next several months passed without major incident. The second thing did was submit trouble ticket via the StartLogic support ticket system. asked to be connected to someone who did have this information and therefore could not tell me.
Websites go down all the time, sometimes its for several seconds or several minutes. It gave me years worth of breathing room, so to speak. Within hours traffic levels were back to normal and could finally breathe sigh of relief. dont require handholding from my host or deluge them with support requests or an endless series of questions about how to do it. Following this, the next several months passed without incident.
Sometime between and My website is not online, dont panic immediately but start watching it and keep watching it. have worked with probably dozen hosts in the past eight years and for the part all Ive ever needed was the loginFTPDNS information which theyve provided me in the setup email and have not needed to contact them again. Next, called the tollfree support number and was told that everything looked fine from billing perspective.
asked to be connected to someone who did have this information and she told me this would not be possible, that would need to send an email to abusestartlogic. com and they would be able to tell me. The first thing was to call two friends, one on the coast and one near the eastern coast, and ask them if they could see my site. During the course of the next hours called the number and extension which had been provided to me four different times, each time being informed by recorded message that the party was trying to reach was not available.